The Privacy Policy is part of the General Conditions which govern this Site.


Who is responsible for processing your data?

AUTORIDAD PORTUARIA DE LAS PALMAS
Tomás Quevedo Ramírez, s/n
35008 Las Palmas de Gran Canaria - Canary Islands


You can use any means to communicate with us.

We reserve the right to change or adapt this Privacy Policy at any time. We recommend that you review it, and if you are registered and sign into your account or profile, you will be informed of changes.

WEB OR EMAIL CONTACTS

What data do we collect via the Site?

We can anonymously process your IP address, which operating system or browser you use and the duration of your visit.

If you provide us with data on the contact form, you will have to identify yourself so that we can contact you if necessary.

For what purposes will we process your personal data?

To answer your questions, requests or orders.
To manage the service you request, answer your request or process your order.
Information via electronic means, related to your request.
Commercial or event information via electronic means, provided we are explicitly authorised to do so.
To carry out analyses and improvements of the Site and of our products and services. To improve our commercial strategy.

What is the legal basis for processing your data?

The agreement and consent of the data subject: When it is necessary to complete a form and click on the “send” button in order to submit a request, doing so necessarily implies that the user has been informed and has expressly given consent to the content of the terms appended to the form or acceptance of the privacy policy.

All our forms use the symbol * for required data. If you do not fill in these fields or do not mark the checkbox for accepting the privacy policy, the information cannot be sent. It normally consists of the following phrase: “□ I am over the age of 14 and have read and accept the Privacy Policy.”

NEWSLETTER CONTACTS
What data do we collect via the Newsletter?

You can subscribe to the Newsletter on the website, if you provide us with an e-mail address for us to send it to.

In our database we will only store your e-mail address. We will send you e-mails from time to time until you ask us to unsubscribe you or we stop sending e-mails.

You will always have the option of unsubscribing, by any means of communication.

For what purposes will we process your personal data?

To manage the service you request.

Information via electronic means, related to your request.

Commercial or event information via electronic means, provided we are explicitly authorised to do so.

To carry out analyses and improvements in sending mailshots to enhance our commercial strategy.

What is the lawful basis for processing your data?

The agreement and consent of the data subject: When it is necessary to complete a form and click on the “send” button in order to submit a request, doing so necessarily implies that the user has been informed and has expressly given consent to the content of the terms appended to the form or acceptance of the privacy policy.

If you do not fill in these fields or do not mark the checkbox for accepting the privacy policy, the information cannot be sent. It normally consists of the following phrase: “□ I am over the age of 14 and have read and accept the Privacy Policy.”

SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?

To answer your questions, requests or orders.
To manage the service you request, answer your request or process your order.
To connect with you and create a community of followers.

What is the lawful basis for processing your data?

Acceptance of a contractual relationship in the environment of the corresponding social media site in accordance with its privacy policies:

Facebook – http://www.facebook.com/policy.php?ref=pf
Instagram – https://help.instagram.com/155833707900388
Twitter – http://twitter.com/privacy
Linkedin – http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest – https://about.pinterest.com/es/privacy-policy
Google* – http://www.google.com/intl/es/policies/privacy/
*(Google+ & Youtube)

How long will we store personal data?

We can only consult or remove your data on a restricted basis with a specific profile. We will process them for as long as you allow us to by following us, being friends, or using “like”, “follow” or similar buttons.

If you want to rectify your data or restrict information or publication you must do so through your profile or user configuration on the social media site itself.

Do we include personal data of third parties?

No, as a general rule we only process data provided to us by the data subjects. If you provide us with data of third parties, you must inform those people and ask for their consent beforehand, otherwise you exempt us from any liability for failing to comply with this requirement.

What about data of minors?

We do not process data of minors under the age of 14. Therefore please refrain from providing your data if you have not reached this age or from providing data of third parties who have not reached this age, as the case may be. AUTORIDAD PORTUARIA DE LAS PALMAS is exempt from any liability for failure to comply with this condition.
Will we communicate by electronic means?

Only to manage your request, if it is one of the means of contact you have provided to us.
If we send commercial communications, they will have been expressly authorised by you in advance.

What security measures do we use?

You can rest assured: We have established an optimum level of protection for the personal data we handle, and we have installed all the technical resources and measures available to us, according to the current state of technology, to prevent the loss, misuse, alteration, unauthorised access and theft of personal data.
Who will receive your data?

We will not pass on your data to third parties, except when we are legally obliged to do so. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial institutions to collect payment for the service provided or the product purchased, and also to the data processing officers necessary to implement the agreement.

In the case of a purchase or payment, if you choose an application, website, platform, bank card or some other online service, your data will be given to that platform or will be processed in its environment, always with the highest security.

If we so instruct them, the website development and maintenance company or hosting company will have access to our site. They will have signed a service provision contract which obliges them to maintain the same level of privacy as ourselves.

Any international data transfer using American applications will be bound by the Privacy Shield convention, which guarantees that American software companies comply with European data protection policies on privacy.
What rights do you have?

To know whether or not we are processing your data.
To access your personal data.
To request the rectification of your data if they are incorrect.
To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent you gave.
To request a restriction on processing your data, in certain circumstances, in which case we will only keep them in accordance with current legislation.
To port your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new data controller you designate to us. This is only valid in certain circumstances.
To present a claim to the Spanish Data Protection Agency or competent control authority if you think we have not dealt with you correctly.
To revoke your consent to any processing to which you have consented, at any time.

If you change any data, we would be grateful if you would inform us so that we can keep your data up to date.
Do you want a form to exercise your rights?

We have forms for exercising your rights. Ask us for them by email, or if you prefer, you can use those produced by the Spanish Data Protection Agency or by third parties.
These forms must be electronically signed or accompanied by a copy of your identity document.
If someone is acting as your representative, you must enclose a copy of that person's identity document or they must sign with their electronic signature.
The forms can be presented in person or sent by post or email to the address of the data controller given at the beginning of this document.

How long will we take to answer your exercise of rights?

It depends which right is involved, but at most one month from the date of your request, or two months if the issue is very complex and we inform you that we need more time.


Do we process cookies?

If we use a type of cookie other than those that are necessary you can consult our Cookie Policy.
How long will we store personal data?

Your personal data will be stored for as long as you remain connected with us.
Once you end the connection, the personal data processed for each purpose will be stored for the legally prescribed periods, including the time during which a judge or court might require them, having regard to the statute of limitation for legal actions.
The processed data will be stored until the above-mentioned legally prescribed periods expire, if there is a legal obligation to keep the data, or, if there is no such legal time limit, until the data subject requests their erasure or withdraws the consent previously given.
We will keep all the information and communications relating to your purchase or the provision of our service for as long as the warranties of the products or services last, in order to deal with possible claims.